ENG201 Quiz 2 Solved

A Solved Quizzes and MCQs of ENG201 Quiz 2. Bussiness and Technical Writing PDF Solved Quiz and MCQs. Easy to Preparation your ENG201 Quiz test and Exams.

ENG201 Quiz 2 Solved

Business and Technical English Writing Quizzes


1) The two basic strategies to communicate bad news on the direct plan and the indirect plan

True


2) ___ makes a statement of support of a candidate by assessing the applicant's qualities and capabilities for performing a particular task.

recommendation letters



3) Which of the following elements relate to the organizing direct request?

main Idea, necessary details, and specific action


4) To increase the future Sell is one of the goals while answering request that involve no potential sale

True

5) Choose the best option 

The main idea of a business message is usually

___ which is/are concisely stated.

one idea


6) An indirect organizational plan is a technical way to express bad news and help us to avoid a ___.

blunt no


7) Choose the correct option

The ----- of an order letter is to provide the vendor with detailed instruction for fulfilling and order.

Objective


8) One of the two basic purposes of business communication is to ___ formation.

Convey

9) Adjustment letter is a letter in answer to a ___ letter the answer may either be a refusal or a grant.

Complaint


10) A/An ___ letter is a letter in answer to complaint letter the answer may either be a refusal are grant?

Adjustment


11) Whether written or oral ___ message begin with all clear statement of the main idea clarify any necessary details and end the with a courteous close.

Positive


12) Adjustments are also called ___.

claim statements


13) HKB’s store managers are certainly interested in helping live is increased sales just as distributors are interested in felling the HKB order

above statement is an example of ___.

direct request


14) Choose the best options:

the main idea of a business message is usually which is/or

concert stated.

 one idea


15) The main address in a letter represents ___.

the person writing the letter


16) When placing ___ you don't need to excite your reader's interest just state your needs clearly and directly.

Order


17) Choose the correct option:

to decode a message is to:

interpret a message


18) Customer service is the department of an organization that respond to enquiries are complaints from customers of that organization?

True


19) Which of the following is the first and the most essential step in writing bad news messages?

Buffer


20) just one and consist of ___ sections

Three


21) Customer service corresponding occur in format letterhead or postcard the purpose of giving complete ___ is to ensure that the audience has no confusion are lingering doubt about the message

supporting details

22) How many black lines do we live for a signature in a personal business letter?

3


23) The indirect plan consists of parts

4


24) Credit approvals mark the beginning of a business relationship with a ___

Customer


25) In the organization of a direct request the very first step is to state the ___

main idea


27) Bad news is not delivered directly as it falls under the category of ___ messages.

Negative


28) To encourage the future is one of the goals while answering request that involved no potential sale.

False


29) Choose the correct option for the following

___ are an essential component of our most are admin admission grants and Employment processes.

References


30) In which direction does communication flow in a formal Communication network?

Horizontal downward and upward


31) Orders are considered one of the simplest types of?

 direct request


32) Use the indirect approach when the audience is?

Displeased


33) What is the first step in using the indirect plan?

 put the audience in an accepting mood


34) Whether written or oral positive messages begin with clear statement of the main idea. Clarify any necessary details and end with a ___ close

Courteous


35) ___ is the information, the name of an individual is the name of an organization that can provide details about an individual's past track record with credit.

credit reference


36) Which of the following is a purpose of writing courteous close/?

all of the above


37) Choose correct preposition to fill in the blank his birthday is coming ___ next week

 Up


38) A message organized by direct plan starts with a buffers statement

True


39) While responding adjustment letters and the letter on a ___ 

pleasant note


40) Choose the best option 

One should be careful about the chances of being ___ while making a direct request.

all of the above


41) An indirect organizational plan is a technical way to express bad news and help us to avoid a ___

negative decision


42) Computer programmer will a/an to gain specific information about an upcoming release of a software product from XYZ category 

inquiry letter


43) Which part of a routine reply or positive reply should contain the details? the opening of the message to give your readers a feeling about their welfare on your part makes the message ___.

Successful

44) acknowledgment letters are sent to our customer confirming the district of a/an ___.

all of the above


45) Choose the best option

Usually, technical information letters announce ___.

technical information


46) Choose the correct option

Which format should be used for the information being sent inside an organization?

Memorandum


47) Customer Service Department of an organization that responds to inquiries and complaints from customer of that organization

True


48) Your message is unlikely to succeed if your audience is left with the feeling that you have their personal welfare in mind

false


49) While reading an adjustment letter the individual are the department responsible for the poor performance can be blamed

True


50) Which of the following sentence is correctly punctuated? Paris, France is my favorite place to visit.


51) In report writing a ___ is a declarative sentence which summarizes the specific topic and goals of a document

purpose statement


52) Which of the following report is based on observation and experiment instead of theory?

empirical Research report


53) Read the following statements and select the one free from gender bias.

(Should his students paper according to this state of pre-determined guidance)


54) Choose the best option

which of the following errors does a sentence containment it has long strings modifiers are nouns?

stack modifier


55) Which sentence is punctuated correctly?

the chairman of, “why are our profit down?”


56) What is the last step in Planning a report? 

in treating your investigation and research


57) Which of the following sentence is correctly punctuated?

Paris, France is my favorite place to visit.


58) In the ___ report, present the main pieces of knowledge communicated in the literature and identity find some significant gap in this knowledge.

Literature review


Business and Technical English Writing PDF Quiz



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