ENG201 Quiz 2 Solved
Business and Technical English Writing Quizzes
1) The two basic strategies to communicate bad news on the direct plan and the indirect plan
True
2) ___ makes a statement of support of a candidate by assessing the applicant's qualities and capabilities for performing a particular task.
recommendation letters
3) Which of the following elements relate to the organizing direct request?
main Idea, necessary details, and specific action
4) To increase the future Sell is one of the goals while answering request that involve no potential sale
True
5) Choose the best option
The main idea of a business message is usually
___ which is/are concisely stated.
one idea
6) An indirect organizational plan is a technical way to express bad news and help us to avoid a ___.
blunt no
7) Choose the correct option
The ----- of an order letter is to provide the vendor with detailed instruction for fulfilling and order.
Objective
8) One of the two basic purposes of business communication is to ___ formation.
Convey
9) Adjustment letter is a letter in answer to a ___ letter the answer may either be a refusal or a grant.
Complaint
10) A/An ___ letter is a letter in answer to complaint letter the answer may either be a refusal are grant?
Adjustment
11) Whether written or oral ___ message begin with all clear statement of the main idea clarify any necessary details and end the with a courteous close.
Positive
12) Adjustments are also called ___.
claim statements
13) HKB’s store managers are certainly interested in helping live is increased sales just as distributors are interested in felling the HKB order
above statement is an example of ___.
direct request
14) Choose the best options:
the main idea of a business message is usually which is/or
concert stated.
one idea
15) The main address in a letter represents ___.
the person writing the letter
16) When placing ___ you don't need to excite your reader's interest just state your needs clearly and directly.
Order
17) Choose the correct option:
to decode a message is to:
interpret a message
18) Customer service is the department of an organization that respond to enquiries are complaints from customers of that organization?
True
19) Which of the following is the first and the most essential step in writing bad news messages?
Buffer
20) just one and consist of ___ sections
Three
21) Customer service corresponding occur in format letterhead or postcard the purpose of giving complete ___ is to ensure that the audience has no confusion are lingering doubt about the message
supporting details
22) How many black lines do we live for a signature in a personal business letter?
3
23) The indirect plan consists of parts
4
24) Credit approvals mark the beginning of a business relationship with a ___
Customer
25) In the organization of a direct request the very first step is to state the ___
main idea
27) Bad news is not delivered directly as it falls under the category of ___ messages.
Negative
28) To encourage the future is one of the goals while answering request that involved no potential sale.
False
29) Choose the correct option for the following
___ are an essential component of our most are admin admission grants and Employment processes.
References
30) In which direction does communication flow in a formal Communication network?
Horizontal downward and upward
31) Orders are considered one of the simplest types of?
direct request
32) Use the indirect approach when the audience is?
Displeased
33) What is the first step in using the indirect plan?
put the audience in an accepting mood
34) Whether written or oral positive messages begin with clear statement of the main idea. Clarify any necessary details and end with a ___ close
Courteous
35) ___ is the information, the name of an individual is the name of an organization that can provide details about an individual's past track record with credit.
credit reference
36) Which of the following is a purpose of writing courteous close/?
all of the above
37) Choose correct preposition to fill in the blank his birthday is coming ___ next week
Up
38) A message organized by direct plan starts with a buffers statement
True
39) While responding adjustment letters and the letter on a ___
pleasant note
40) Choose the best option
One should be careful about the chances of being ___ while making a direct request.
all of the above
41) An indirect organizational plan is a technical way to express bad news and help us to avoid a ___
negative decision
42) Computer programmer will a/an to gain specific information about an upcoming release of a software product from XYZ category
inquiry letter
43) Which part of a routine reply or positive reply should contain the details? the opening of the message to give your readers a feeling about their welfare on your part makes the message ___.
Successful
44) acknowledgment letters are sent to our customer confirming the district of a/an ___.
all of the above
45) Choose the best option
Usually, technical information letters announce ___.
technical information
46) Choose the correct option
Which format should be used for the information being sent inside an organization?
Memorandum
47) Customer Service Department of an organization that responds to inquiries and complaints from customer of that organization
True
48) Your message is unlikely to succeed if your audience is left with the feeling that you have their personal welfare in mind
false
49) While reading an adjustment letter the individual are the department responsible for the poor performance can be blamed
True
50) Which of the following sentence is correctly punctuated? Paris, France is my favorite place to visit.
51) In report writing a ___ is a declarative sentence which summarizes the specific topic and goals of a document
purpose statement
52) Which of the following report is based on observation and experiment instead of theory?
empirical Research report
53) Read the following statements and select the one free from gender bias.
(Should his students paper according to this state of pre-determined guidance)
54) Choose the best option
which of the following errors does a sentence containment it has long strings modifiers are nouns?
stack modifier
55) Which sentence is punctuated correctly?
the chairman of, “why are our profit down?”
56) What is the last step in Planning a report?
in treating your investigation and research
57) Which of the following sentence is correctly punctuated?
Paris, France is my favorite place to visit.
58) In the ___ report, present the main pieces of knowledge communicated in the literature and identity find some significant gap in this knowledge.
Literature review
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